Pabau Practice Management Software

Pabau is a practice management software built for clinics that combine clinical work with retail-style sales flows, including: medical aesthetics, med spas, dermatology, physiotherapy, hair transplant, IV therapy, wellness and cosmetic surgery practices.

Pabau's Solo, Team, Medium, Group and Enterprise plans all include the same core functionality, with higher tiers adding additional users and advanced marketing, care and clinical tools.

Core functionality:

• Scheduling and online booking: a shared calendar, automated reminders, and a client-facing booking page with waitlist handling.
• Clinical records: electronic health records, customizable digital forms, consent capture, prescriptions and lab management and telehealth for remote consultations.
• Payments and POS: card processing (including Tap to Pay on iPhone), invoicing, deposits, package and gift voucher sales.
• Marketing tools: email and SMS campaigns, loyalty programs and membership management.
• Operations: staff timesheets, commission tracking, inventory management and reporting dashboards.
• AI features: a scribe tool that turns dictated or recorded consultations into structured clinical notes, and an AI-assisted prescribing workflow with built-in safety checks.
• Mobile app: Pabau GO gives clinicians calendar, patient record and payment access from an iPhone or iPad (there is currently no native Android app).

The three optional add-ons (Marketing Plus, Care Plus and Insight Plus) run on a pay-as-you-go credit system rather than being bundled into the base price.

User sentiment

Pabau users appreciate the ability to customize forms and workflows to match specific processes; the platform's visual documentation and clinical charting capabilities are particularly popular among aesthetic and cosmetic practices.

While Pabau is praised for having responsive ongoing support, some users note a steep learning curve during implementation.

Software features

• Appointment Management
• Billing Management
• Clinical Workflow
• Document Management
• Lab Integration
• Medical Templates
• Patient Demographics
• Patient History
• Patient Portal
• Reporting and Analytics
• Scheduling
• Voice Recognition
• e-Prescription

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