Foothold AWARDS EHR

AWARDS EHR is a cloud-based EHR and case management software for human services organizations.

Developed by Foothold Technology, the system supports providers across behavioral health, intellectual and developmental disabilities (I/DD), residential services, day habilitation, and employment programs.

Use cases

AWARDS is commonly used by mid-sized to large nonprofit and public-sector organizations that offer regulated, multi-program services.

It helps providers in managing complex service delivery, documentation, and billing processes and ensures adherence to state regulations and payer requirements. Users consider the platform user-friendly, with a manageable learning curve for frontline staff.

The system is built for organizations that need detailed tracking across programs, funders, and service types rather than a lightweight clinical-only EHR. Key features include:

• Electronic documentation and case management: Progress notes, assessments, service plans, incident reports, and outcome tracking are structured to meet program and regulatory requirements.
• Scheduling and service tracking: Supports individual and group services, attendance tracking, staff assignments, and service authorization limits.
• I/DD billing system support: AWARDS includes functionality for Medicaid and waiver-based billing, with service codes, units, rate handling, and validation checks for I/DD and community services. Note: Some users mention that the billing builder/setup can be time-consuming without vendor support.
• Reporting and compliance: Built-in reports and configurable data exports help organizations meet oversight, audit, and funder reporting needs. User feedback often highlights the depth of functionality and reporting as strengths, while also noting that the interface prioritizes structure and completeness over simplicity.

Foothold's customer support and training resources also receive frequent praise, including help desk responsiveness and training materials.

Software features

• Billing Management
• Clinical Workflow
• Document Management
• Insurance and Claims
• Medical Templates
• Patient Demographics
• Patient History
• Referrals
• Reporting and Analytics
• Scheduling

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